Customer Service - Patrol Operations

Threat Assessment - Violence Recognition

I. Communication Skills and Patrol Operations

This Michigan based seminar and scenario based training is designed to improve customer relations while increasing employee safety by teaching effective communication skills which are are essential to one's success as an emergency responder, firefighter, police officer, public safety officer, private security officer, store detective, school security or any customer service oriented professional.

- Stance and Positioning

- Body Language

- Verbal and Non Verbal Indicators

- Listening Skills

- Contact and Cover

- Investigation Skills

- Rapport Building